Cancellation & Refund Policy
Clear guidelines for cancellations and refunds at DojoPass
At DojoPass, we understand that sometimes you may need to cancel an order or request a refund. This policy outlines the conditions and process for cancellations and refunds.
2. Refund Eligibility
Refunds are only provided in the following cases:
- Payment charged but product not delivered within 24 hours.
- Invalid or faulty code delivered (with valid proof from the customer).
Refunds will not be provided for:
- Wrong product purchased by the customer.
- Code already redeemed or misused after delivery.
- Issues caused by third-party platforms (e.g., the streaming service/game rejecting a valid code).
3. Refund Process
To request a refund, customers must contact us within 24 hours of purchase at:
- Please include order details and proof of the issue.
- Approved refunds will be processed within 5–7 business days back to the original payment method.
Important Notes
- All refund requests must be submitted within 24 hours of purchase.
- Valid proof must be provided for invalid or faulty codes.
- Refunds are processed back to the original payment method used.
- Processing time may vary depending on your bank or payment provider.
4. Contact Us
If you have any questions about this policy, please reach out to us at:
Our support team is available to help you with any cancellation or refund requests.
Our commitment: Fair and transparent cancellation and refund policies to ensure customer satisfaction.