Shipping & Delivery Policy
Digital service codes, subscriptions, and credits delivered instantly to your inbox and dashboard. We provide only codes and subscriptions for online services.
At DojoPass, all our products are digital-only. We do not ship any physical goods. Every order is delivered electronically to ensure instant and secure access.
1. Delivery Method
All access codes, subscriptions, and credits are delivered instantly via email to the email address provided at checkout.
Important: Customers must ensure their email ID is entered correctly while placing the order.
2. Delivery Time
Most orders are delivered immediately after successful payment confirmation.
In rare cases (e.g., technical delays, payment gateway hold), delivery may take up to 24 hours.
3. Non-Delivery Cases
Delivery may fail due to:
- Incorrect email address provided by the customer.
- Payment not successfully processed.
- System/network issues.
If you haven't received your order within 15 minutes, please:
- Check your spam/junk folder
- Verify the email address you provided
- Contact our support team
4. No Physical Shipping
DojoPass does not deliver any physical products. All orders are fulfilled digitally through email only.
Need Help?
If you have any questions about our shipping and delivery policy, our support team is here to help.
Contact Support