DojoPass Help Center

How fast will I get my code?

• Almost instantly. Most codes are delivered in seconds via email and your account dashboard.
• In rare cases, it may take up to 5–10 minutes.

Where can I find my purchased codes?

• Log in → Dashboard → My Orders.
• Every code, subscription, or credit you've bought will appear there.

What if I didn't receive my code?

• Check your spam/junk mail.
• Refresh your dashboard.
• If still missing after 15 minutes, contact support.

Which payment methods do you accept?

• We accept UPI payments powered by Razorpay for secure and instant transactions.

Why was my payment declined?

• It could be bank restrictions, wrong details, or insufficient funds.
• Try again or use another method.

How do I redeem a code or subscription?

• Follow the instructions provided with your code.
• Each product page also has a redemption guide.

Do codes expire?

• Yes, some codes have expiry dates.
• Always check before purchase.

Can I gift a code or subscription to someone else?

• Yes! Just forward the code or enter their email at checkout.

Do you offer refunds?

Refunds are available only if:

• The code delivered didn't work.
• You were charged but never received a code.

What's non-refundable?

• Redeemed codes
• Wrong purchases (if the code was already delivered)
• Expired codes

Is my account safe?

• Yes. We use secure encryption & trusted payment providers.

Do I need an account to buy?

• Yes. It lets you track purchases and re-download codes anytime.